Community Guidelines & Code of Conduct

Effective Date: [To be inserted on publication]  |  Last Reviewed: 1 July 2026

This document has been prepared with reference to the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and general Indian consumer protection principles as understood at the time of drafting. It is provided to assist HappinessCue's operations and has been prepared by an AI system, not a licensed advocate. It should be reviewed and formally approved by a qualified Indian lawyer before public launch, and periodically thereafter as law and platform features evolve.

These Guidelines apply to all users of HappinessCue — Clients and Experts alike — and describe the standard of conduct we expect on the Platform, both during sessions and in any written content (reviews, profiles, messages).

1. Our Principles

  • Respect: Treat every person you interact with on HappinessCue with courtesy and respect, regardless of background, identity, or the nature of the guidance being sought.
  • Honesty: Provide accurate information about yourself, your qualifications (for Experts), and your genuine experience (in reviews).
  • Safety: Do not use the Platform to cause harm, harass, or exploit another user.
  • Appropriateness: Keep the scope of sessions within non-medical, non-clinical guidance, consistent with our Disclaimer Policy.

2. Prohibited Conduct

The following are not permitted on HappinessCue, whether during a session, in profile content, in a review, or in any communication through the Platform:

  • Harassment, threats, hate speech, or discriminatory conduct on the basis of religion, caste, gender, sexual orientation, disability, or any other protected characteristic.
  • Sexually explicit, obscene, or otherwise unlawful content, consistent with applicable Indian law.
  • Impersonation of another person, or misrepresentation of your identity, qualifications, or affiliation.
  • Attempting to take a session or payment relationship off-platform to avoid HappinessCue's protections and fees.
  • Submitting fake reviews, manipulating ratings, or coordinating with others to do so.
  • Sharing another user's personal information without their consent.
  • Any attempt to circumvent the Platform's verification, booking, or payment systems.

3. Reporting a Concern

If you experience or witness conduct that violates these Guidelines, please report it to support@happinesscue.com with as much detail as possible (booking reference, date, and description of the concern). We review all reports and take appropriate action, which may include a warning, temporary suspension, or permanent removal from the Platform, depending on the severity and pattern of the conduct.

4. Our Enforcement Process

Where a report or our own review indicates a likely violation, we will assess the available information, which may include booking records, session participation logs, and prior history on the Platform. Where appropriate, we will give the affected user an opportunity to respond before taking action, except in cases of serious or repeated violations where immediate suspension is warranted to protect other users.

5. Appeals

If your account is suspended or restricted and you believe this was done in error, you may appeal by contacting support@happinesscue.com, or escalate to our Grievance Officer as described in our Terms of Use.

6. Changes to These Guidelines

We may update these Guidelines from time to time to reflect evolving platform needs. Material changes will be communicated to registered users.

To report a concern or appeal a decision: support@happinesscue.com.