Safety & Crisis Support Notice

Effective Date: [To be inserted on publication]  |  Last Reviewed: 1 July 2026

This document has been prepared with reference to the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and general Indian consumer protection principles as understood at the time of drafting. It is provided to assist HappinessCue's operations and has been prepared by an AI system, not a licensed advocate. It should be reviewed and formally approved by a qualified Indian lawyer before public launch, and periodically thereafter as law and platform features evolve.

If you or someone you know is in immediate danger, or is having thoughts of suicide or self-harm, please contact emergency services or a crisis helpline immediately. Do not wait for a HappinessCue session — the resources below are free, immediate, and available right now.

1. What HappinessCue Is — and Is Not

HappinessCue is a platform that connects individuals with independent experts for guidance across career, academic, emotional wellness, and holistic development topics. HappinessCue experts provide supportive, non-clinical guidance. HappinessCue is not a hospital, clinic, telemedicine provider, or emergency service, and no expert on this platform is engaged to provide, and no expert should be understood as providing, medical diagnosis, psychiatric treatment, or emergency crisis intervention through a booked session.

If your situation is urgent or life-threatening, please use the emergency and crisis resources below rather than booking a session and waiting for it to begin.

2. Emergency and Crisis Helplines (India)

The helplines below are all operated by agencies of the Government of India. We have deliberately limited this list to government-run services, as they are generally more consistently staffed and maintained than individual non-government helplines, whose availability can change without notice.

National Emergency Number

  • 112 — India's single emergency number (police, fire, medical). Available 24×7 across India.

Tele MANAS — Ministry of Health and Family Welfare

  • 14416, or 1-800-891-4416 — a free, confidential, 24×7 mental health helpline, coordinated by NIMHANS and the National Health Mission, available in multiple Indian languages.

KIRAN — Ministry of Social Justice and Empowerment

  • 1800-599-0019 — a free, confidential, 24×7 toll-free mental health rehabilitation helpline, available in 13 languages, coordinated by the Department of Empowerment of Persons with Disabilities.

IMPORTANT: Helpline numbers, operating hours, and services can change without notice, including for government helplines. HappinessCue makes reasonable efforts to keep this page current but does not control, operate, or guarantee the availability of any third-party or government helpline. Before relying on any number listed here in an emergency, please independently verify it is still active — for example, by searching the relevant government ministry's official website. If a listed number does not connect, please call 112 without delay and separately let us know at support@happinesscue.com so we can correct this page.

3. What To Do If You're Worried About Yourself

  • Reach out to one of the helplines above — you do not need to be in crisis to call; support is available for anxiety, distress, and difficult periods too.
  • Tell someone you trust — a friend, family member, or colleague — what you're going through.
  • If you are in immediate physical danger, call 112 or go to your nearest hospital emergency department.
  • Continue to engage with any licensed medical or mental health professional you may already be working with — HappinessCue guidance is a complement to, not a replacement for, clinical care.

4. What To Do If You're Worried About Someone Else

  • Encourage them to reach out to one of the helplines above, or offer to sit with them while they make the call.
  • If you believe someone is in immediate danger, contact 112 or take them to the nearest hospital emergency department without delay.
  • If a concerning message appears during a HappinessCue session or in any written content on the platform, experts and clients alike are encouraged to report it to us at support@happinesscue.com so we can review the situation appropriately — while we cannot intervene in real time in the way an emergency service can, our team takes such reports seriously and will follow up.

5. Our Commitment

HappinessCue is built on the principle that guidance should be trustworthy, respectful, and safe. While our experts are carefully reviewed before approval, HappinessCue does not employ them as staff, and sessions are not monitored in real time. If at any point a session or interaction on our platform makes you feel unsafe, please contact us immediately using the details in Section 6, and separately, please use the emergency resources above if the concern is urgent.

6. Contact Us

General queries: support@happinesscue.com

For matters requiring formal grievance redressal under applicable Indian law, see our Grievance Officer contact details in the Privacy Policy and Terms of Use.

If you are in immediate danger: Dial 112 | Tele MANAS: 14416 | KIRAN: 1800-599-0019