HappinessCue has a minimum age for creating an account. If the date of birth you enter during registration is below that, you're not simply turned away — you're offered a parent/guardian pathway instead, whether you're registering as a Client or as an Expert.
What triggers it
The date of birth you enter on the registration form is checked against the platform's current minimum age. If it's below the minimum, a confirmation dialog appears asking whether you're the child's parent or legal guardian, creating this account on their behalf.
What a guardian needs to provide
Confirm that you're the parent/guardian, then upload one supporting document — a government-issued ID or a signed consent letter confirming your relationship to the minor (JPG, PNG, or PDF). Registration then completes normally; the account isn't held back waiting on this document to be reviewed.
If you're not actually the parent or guardian, choose "No, I'll go back" instead — registration isn't available below our minimum age without that confirmation.
What happens during Admin review
Your document goes into our standard verification review queue. You'll be notified by email and in-app once it's been reviewed — either approved, or, if something's unclear or missing, rejected with a reason so you can resubmit. For a new Expert application, this document is typically reviewed together with the rest of your registration documents as part of the overall approval; for a Client, it's reviewed on its own, since Client accounts don't otherwise go through admin approval.
A separate maximum age
Unrelated to the guardian pathway, the platform also rejects a date of birth that's implausibly old outright — there's no guardian option for that, since it isn't what this mechanism is for.