Couldn't find what you needed here in the Knowledgebase? Raising a ticket takes a minute.
Before you raise one
Take a moment to search the Knowledgebase first — a genuine number of questions are already answered here, and you'll get your answer faster than waiting on a reply. The ticket form itself will remind you of this too.
Raising a ticket
From your dashboard, go to Support Tickets and choose "Raise a Ticket." You can optionally pick a category and priority to help route it correctly, then write a clear subject and description. You can also attach a single file if it helps explain the issue (a screenshot, for example) — there's a maximum file size shown on the form.
Raising a complaint about a specific past session
If your ticket is about a particular session rather than a general question, there's a quicker way to raise it: open that session from your own booking history and look for "Raise a Complaint / Get Support" on the booking's own page. This pre-fills and tags your ticket with that exact session's reference automatically, so our team has the context immediately — you still write your own subject and description, exactly as with any other ticket.
This option is available for 24 hours after the session's scheduled end time (this window is admin-configurable and may change). Once it passes, the shortcut disappears from that booking's page — you can always still raise a general support ticket about it the normal way, described above.
This covers every way a session can end, not just ones that went smoothly — a completed session, a no-show by either party, or a cancellation all qualify. It's only unavailable for a session that's still upcoming or currently in progress, since there's nothing yet to report on.
This works identically whether you're a Client or an Expert, using your own dashboard just like the general ticket flow above.
What happens after you submit
You'll see your ticket immediately in your own ticket list, starting in an "Open" state. Our team replies directly on the ticket, and you'll be notified (by email, in-app, and SMS where applicable) whenever there's an update — including when it's marked resolved. You can reply on your own ticket at any time to add more information.
This same process works identically whether you're a Client or an Expert — just from your own dashboard's Support Tickets section.