From time to time, Admin may need to temporarily block an account or archive one — two different things, with two different outcomes. This applies the same way whether you're a Client or an Expert.
Temporary Blocking
If your account is blocked, you're signed out immediately (if you were logged in) and can't log back in until the block lifts. The message you'll see includes the reason and the exact date it's set to automatically reactivate — blocks are always temporary, and you're notified by email, in-app notification, and SMS (where a phone number is on file), both when it happens and when your account is reactivated.
Your existing data isn't touched — any bookings you already have stay exactly as they were; they're not cancelled or modified in any way. The practical effect is simply that you can't log in while blocked, so you won't be able to join or conduct a session that happens to fall during that window, and — if you're an Expert — your public profile is temporarily hidden from search, so no new Clients can book you until it lifts.
Archival
Archiving is a more permanent state, used when an account shouldn't remain active going forward. An archived account can no longer log in at all, and — for an Expert — is removed from public listings the same way a blocked one is. Unlike a block, there's no automatic reactivation date; restoring an archived account is a manual step on our end.
Just like blocking, archiving never deletes anything — your bookings, reviews, wallet balance, and subscription history are all retained exactly as they are.
If you believe this is a mistake
Both situations include a note to contact support if you think it's happened in error. Raise a support ticket and our team will look into it.